Returns & Replacement Policy
S M Creations offers replacement within 7 days of delivery, subject to the conditions below.
Defective Products
For defective products, the respective brand will provide on-call support, followed by a technician’s inspection at your location, where required.
The brand’s technician will repair the product, provide a replacement, or issue a service letter, as applicable. The resolution time will depend on the respective brand’s policies.
Wrong Product Received
If you open the outer shipping packaging and find an incorrect product box, please inform us at info@smcreations.in within 7 days of delivery.
The seal on the product box must remain unopened and unbroken. Eligible products will be exchanged for the correct product.
Physical Damage or Missing Items
For physical damage or missing items, replacement will be provided by the respective brand only if:
The product box seal is opened by the brand’s authorised technician.
The technician provides a report confirming the issue and eligibility for replacement under the brand’s policy.
Returns will not be accepted if the product box seal has been opened or broken by anyone other than the respective brand’s technician.
S M Creations may verify the issue remotely through images or videos.
Product Cannot Be Installed
If the product cannot be installed because of the door’s design, thickness, or material, a replacement request must be made within 7 days of delivery.
The product must remain sealed in its original packaging. It may be exchanged for a suitable alternative, with shipping charges for both directions paid by the customer.
If no suitable alternative is available, the customer must send the sealed product back in proper condition. Once it is received and verified to be in perfect condition, S M Creations will issue a credit note valid for 12 months, redeemable against another purchase from S M Creations.
Replacement Instructions
For a successful pickup, keep the product in its original condition and packaging, along with the MRP tag and all accessories.
During on-call support, you may be asked to provide images for verification. Further inspection or repair will be carried out at your location by the respective brand’s technician, according to its warranty policies.
Contact
For replacement requests, email info@smcreations.in.